Tweb Beauty Shop Return Policy
At Tweb Beauty Shop, we strive to ensure that you receive exactly what you ordered. Because of the nature of our beauty and personal care products, we maintain a strict policy regarding returns.
Returns & Exchanges
We only accept returns or exchanges for items that were incorrectly shipped.
If you receive an item that is different from what you ordered (e.g., wrong size, color, or product variant), please contact us at [0716497426 within 48 hours] of receiving your package.
Eligibility Requirements
To be eligible for a return due to an error on our part:
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Proof of Purchase: You must provide your order number and a photo of the incorrect item received.
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Condition: Items must be in their original, unopened, and unused condition. For hygiene reasons, we cannot accept returns on products that have been unsealed or used.
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Packaging: Items must be returned in their original packaging.
How to Request a Return
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Contact Us: Send an email to [twebeautyshop@gmail.com] with the subject line “Return Request – Order #[Your Order Number].”
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Provide details: by attaching a clear photo of the incorrect item you received, along with your original packing slip or order confirmation.
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Review: Our team will review your request and verify the shipment error.
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Resolution: If your return is approved, we will provide instructions on how to return the item. Upon receipt, we will promptly ship the correct item to you at no additional cost.
Please note: We do not offer refunds or exchanges for change-of-mind purchases, slight variations in product appearance due to screen settings, or products that have been opened.
Thank you for shopping with Tweb Beauty Shop!
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